How many times a day does someone say to you, “no problem?” How many times do you say it yourself?
The phrase is a double negative that is meant to convey a positive message. It also implies the existence of a problem that is being excused by the speaker. Why would you dilute a positive message with negative words or a negative inference? Why not instead convey your positive message with positive words, such as:
- “Sure thing.”
- “Of course.”
- “You’re welcome.”
- Or my personal favorite, “my pleasure?”
I have made a conscious decision not to say “no problem” or “no worries,” and I have asked our team to do the same. How about you?